Dominion’s quality measurement system provides us with an ongoing measurement of our performance versus the defined level of competence.
Quality Management System
The executive management team at Dominion considered input from its customers and staff in developing a quality management system in accordance with the ISO 9001:2000 Quality Model.
The quality system documentation is structured as follows:
a) Quality Management System Manual (QMSM-9001-2002/A) defines the outline structure of the quality system while serving as a permanent reference in the implementation and maintenance of the system.
b) Quality System Procedures (QSP) Quality documents coordinating different activities and supporting the Quality Management System Manual (QMSM-9001-2002/A).
c) Work Instructions (WI). Quality documents which define operational processes and ensure that the processes are approved, and under control by monitoring and analyzing measurable criteria.
Did You Know?
Did you know that the third-party logistics business has grown by 10% to 15% per annum over the past 15 years in North America?