Quality

Our 99.5% ISO rating is a testament to our ability to consistently deliver a quality service and our entire team’s commitment to strive for continuous improvement in each aspect of our operation.

Quality Management System

Dominion is registered to the ISO 9001:2008 standard. The executive management team had considerable input from both customers and staff in developing a robust quality management system in accordance with the ISO 9001:2008 Quality Model.

The quality system documentation is structured as follows:

a) Quality Management System Manual (QMSM-9001-2002/A) Defines the outline structure of the quality system while serving as a permanent reference in the implementation and maintenance of the system.

b) Quality System Procedures (QSP) Quality documents coordinating different activities and supporting the Quality Management System Manual (QMSM-9001-2002/A).

c) Work Instructions (WI). Quality documents which define operational processes and ensure that the processes are approved, and under control by monitoring and analyzing measurable criteria.