Our employee turnover is far below industry standards and we reward hard work and dedication by promoting from within. All of our staff, from lift truck operators to senior management undergo regular reviews, re-certification, and skills training. We are currently operating at a 99.5% ISO quality rating in documents process compliance and customer satisfaction level.
Our 99.5% ISO rating is a testament to our ability to consistently deliver a quality service and our entire team’s commitment to strive for continuous improvement in each aspect of our operation.
Dominion is registered to the ISO 9001:2008 standard. The executive management team had considerable input from both customers and staff in developing a robust quality management system in accordance with the ISO 9001:2008 Quality Model.
The quality system documentation is structured as follows:
(QMSM-9001-2002/A) Defines the outline structure of the quality system while serving as a permanent reference in the implementation and maintenance of the system.
Quality documents coordinating different activities and supporting the Quality Management System Manual (QMSM-9001-2002/A).
Quality documents which define operational processes and ensure that the processes are approved, and under control by monitoring and analyzing measurable criteria.